Order Tracking:
Click here to track/view your orders.

Stock Availability:
Whilst every effort is made to ensure that all items are stocked, occasionally some items may be temporarily out of stock, or we may sell out earlier than planned.

Order Processing:
Bags to die for aims to process and despatch all orders within five to six working days. If after three working days you have not received confirmation of order processing by email please contact us.

Deliveries:
If you have not received your order within six working days of an order confirmation, please use your order number to view the status of your order here. All our goods are delivered by Royal Mail - Special delivery, insured upto £250

Delivery of goods can only be made to the cardholder's address as held by the card company.

Security:
Bags to die for payment pages are held on secure servers. We run the latest secure server software to ensure full encryption and maximum security for our customers. Only if your credit card has been authorised will your credit card be debited accordingly. You will receive confirmation of card payment and a unique transaction number which you will need for any correspondence with us.

Saving your payment details:
If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order.

Security Code?
The card security code is a unique three or four-digit number printed on your debit/credit card. This number is not embossed on the card and hence not printed on receipts - making it difficult for anyone other than the genuine cardholder, to know it.

Some card issuers refer to this number as the 'Card Security Code' others as the 'personal security code' and others as 'Card Verification Value'.Some cards, many UK-issued cards for example, have a three-digit number printed at the top of the signature strip on the reverse of the card.Others, American Express cards for example, have a four-digit number printed on the front of the card, above the account number.

Fraud Prevention Worldpay / Streamline, in conjunction with your card-issuer, ask for security code and address information in order to protect cardholders against misuse of their card.

Returns:
We regret that products purchased through this site can only be returned to Bags to Die For.

Returning Faulty Products:
1. Contact customer services at enquiries@bagstodiefor.com clearly explaining the fault and stating your original order number.
2. You will receive a returns number by email
3. Complete the returns form and send to Bags to die for at the address marked on the returns form. Please use Royal Mail Special Delivery
4. Should you require a refund, you will receive confirmation via email upon receipt of the product by us.

The cost of the product and its return will be credited to your bank account in cases of refunds or replacement products.

Exchanges:
1. Contact customer services at enquiries@bagstodiefor.com stating your original order number, the item you wish to exchange, and the style and size of the product you would like
2. You will receive a returns number by email.
3. Complete the returns form.
4. Send to Bags to Die For at the address on the returns form. Please use Royal Mail Special Delivery
5. Please note that returning items will be at your expense.
6. The cost of sending you items will be paid by Bags to die for.
7. Items for exchange must be received by Bags to die for in the condition in which they were received by you.

Change of Mind:
If you decide that you do not wish to keep the goods other than being faulty or for an exchange, Bags to die for will credit for the value of the goods only. A return of this nature must be notified to Bags to die for via written form, including fax or email within seven days of receipt of the goods. You will be required to return the goods and to meet the cost of return postage.

To ensure a refund Bags to die for must receive all items for refund in the condition in which you received them. When a refund is authorised the amount will be returned within 30 days of the date the notice of cancellation is given.

Please note, original postage will only be refunded on garments deemed to be faulty.

Please address any complaints to:
Bags to die for Ltd., Mount Royal, Allendale Road, Hexham Northumberland NE43 2NJ

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